Our Promise of Privacy

We at NxStage Medical, Inc., including our affiliates and subsidiaries (“NxStage”), are committed to protecting the privacy of our users, and we treat any information you share with discretion, care, and respect. This notice describes NxStage’s Privacy Policy for information we collect from individuals through the NxStage websites, which include, without limitation, NxStage.com and NxStage.co.uk (the “Sites”) and does not apply to any information collected by NxStage through other means. By using our Sites, you signify your acceptance of this Privacy Policy. Please do not use our Sites or submit any personal information to us if you object to these terms.

Our Sites are hosted in the United States

Our Sites are hosted in the United States. If you are outside of the United States, any information you submit through our Sites will be collected, processed and stored in the United States and you are consenting to such processing and storage.

Information you voluntarily provide to us

We collect personal information about you – that is, information that can be used to uniquely identify or contact you, such as your name, address, phone number, e-mail address, and response to specific questions (e.g., reasons for visiting our Site) – when you voluntarily provide it to us, such as when you fill out a job application through our Careers page, fill out requests for information, register for an event, or listen to webcasts through our Sites. We may also record the types of product information you have requested on our Sites. We do not request, solicit, or require you to disclose information about your or another person’s health or medical status through our Sites. Health care providers should be careful not to provide confidential health or medical information about their practice or patients. Please note that we also offer web access to NxRxSM and NxSTEPs™ which are subject to different and/or additional terms of use and privacy policies as indicated and located on their respective sites.

Job applicant data

If you fill out a job application through our Careers page, you may be given the opportunity to provide your gender, race, ethnicity, or veteran status. Completion of this information is voluntary and is not a requirement of employment. Providing this information will in no way affect the decision regarding your application for employment. This information will be kept confidential. You will also be prompted for relevant personal information including, but not limited to, address, phone number, e-mail address and employment history.

Information collected automatically with Cookies

We may collect certain types of non-personal information from you automatically through the use of “cookies” and 1-pixel gifs. Cookies are small text files that your web browser places on your computer’s hard drive. 1-pixel gifs are tiny graphic image files embedded on certain pages of our Sites that send certain information from your web browser back to our servers. We may use cookies and 1-pixel gifs to collect certain non-personal information about your use of the site, such as to track what pages you view within our Sites, to tell us whether you have visited our Sites previously, and to help us determine if you came from a particular link or banner advertisement. The information we collect through cookies and 1-pixel gifs is not personal information.

How do we use the information that we collect?

We use your personal information primarily to:

  • respond to questions or requests submitted by you;
  • send you requested product or service information;
  • send you product updates;
  • process applications submitted by you (including job applications) and create employment records for applicants we hire;
  • conduct market research, including surveys and analysis;
  • personalize your experience on our Sites;
  • improve our Sites;
  • create products or services that may meet your needs; and,
  • contact you about changes affecting our Sites, or the information collected about you.

When you have provided your consent or when we are otherwise legally entitled to do so, we may use your personal information for direct marketing. Additionally, if at any time you wish us to stop using your personal information for any or all of the above purposes, please contact us as set out below. We will stop the use of your personal information for such purposes as soon as it is reasonably possible to do so. Like most websites, we may also add to the personal information collected about you a variety of non-personal technical information collected, including (but not limited to) your IP address (a unique number that identifies your access account on the Internet), domain, and web browser information. We may track the page you visited before coming to our Sites, the page you link to when you leave, which of our pages you access, and how long you spend on each page.

How we share information with third parties, and why

We share your personal information with our subsidiaries and affiliates, who may use the information in accordance with this policy. We may share certain personal information with third parties, including current or potential business partners, for a number of reasons, including, but not limited to, direct marketing and market research. Notwithstanding anything else in this policy, we may also disclose to third parties personal and non-personal information: (a) to respond to a request that you have made; (b) to comply with legal obligations, such as when required by a valid legal mechanism such as a search warrant, subpoena, or court, governmental, or administrative order, or when required to report information regarding use of our products; (c) when necessary to protect the integrity of our Sites or the safety of Site users, our employees, or property; or (d) if we sell some or all of our assets or there is another transfer of our business. In such event, we may retain a copy of the transferred information.

Consent to Processing Outside Home Country

By using our Sites, or providing information to NxStage on or through our Sites, you understand and consent to the collection, use, disclosure and retention of information in the United States and other countries and territories, for the purposes set forth in this Policy. You hereby consent to the collection, use, disclosure and retention by NxStage of your personal data as described under this Policy, including but not limited to the transfer of your personal data between NxStage’s third party business partners, affiliates and subsidiaries in accordance with this Policy. For further certainty, any consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of the applicable personal data to a jurisdiction which may provide a different level of privacy protection than that available in your own country.

How to make changes to your information

We strive to give you ways to update your personal information or to delete it unless we have to keep that information for legitimate business or legal purposes. If you would like to review or update the personal information you have provided to us through our Sites, please contact us as set out below.

Children’s online privacy protection

Our Sites are not targeted to children, and we do not knowingly collect personal information from children under the age of 13 on our Sites. Our Sites are entirely aimed at adults. We do not filter advertisements or other content that children may view through the public portions of our Sites.

How e-mail links are treated

We use e-mail links located on the “Contact Us” page or on other pages on our Sites to allow you to contact us directly with any questions or comments you may have. We attempt to read every message we receive and try to reply promptly to each one. The information you provide when you contact us is used to respond directly to your questions or comments and may be shared within the Company. We may also file your comments to improve the Sites and learning programs, or review and discard the information.

How to opt out of receiving communications from NxStage

At any time, you may request that we stop sending you communications. We will process your request as promptly as possible, though you may receive another contact before the removal takes effect. Our Sites give you the following options: If you do not wish to receive further e-mail communications, further direct mail, telephone, or other communications send an e-mail to unsubscribe@nxstage.com with the word UNSUBSCRIBE in the subject line. Please include your first name, last name, address, city, state, zip code, and phone number to ensure we can process your request. If you do not wish to receive further e-mail communications from Investor Relations, send an e-mail to: ir@nxstage.com with the word UNSUBSCRIBE in the subject line. Please include your first name, last name, firm affiliation (if any) and phone number to ensure we can process your request. If you prefer, you can send us a letter describing your opt-out request at the following address. Please include your first name, last name, address, city, state, zip code, and phone number to ensure we can process your request: NxStage Medical, Inc. 350 Merrimack Street Lawrence MA, 01843 USA Attn: Colleen Moore, Marketing Communications

Privacy choices

You can control the use of information collected about you through our Sites. If you do not want our Sites to collect information about you through the use of cookies, you may set your web browser to reject cookies from our Sites. If you reject these cookies, however, it may limit some functionality of our Sites.


Our Sites may contain links to other websites. NxStage is not responsible for the privacy practices or the content of such websites. Additionally the existence of any external link does not suggest that we endorse the linked company or its products or services. We recommend that you read the privacy policies of each website that you visit.

Other terms and conditions

Your access to and use of our Sites is subject to our Terms of Use. We also offer web access to NxRxSM and NxSTEPs™ which are subject to different and/or additional terms of use and privacy policies as indicated and located on their respective sites.

Changes to this policy

We reserve the right to change the terms of this Privacy Policy by posting revisions to this page. If you are concerned about how your information is used, please check our website periodically to review our current Privacy Policy. In the event we make any change to this policy that materially alters the use of personal information already collected from you, we will notify you of such change.

Notice to US residents of the State of California about your California privacy rights

In addition to other rights described in this Privacy Policy, if you are a resident of the State of California within the US, and a NxStage customer, you have the right to request information from NxStage regarding the manner in which NxStage shares certain categories of your personal information with third parties, for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to NxStage at its designated address and receive the following information within thirty (30) days of our receipt of the request: (1) the categories of personal information disclosed to third parties during the immediately preceding calendar year, (2) the names and addresses of third parties that received the personal information during the preceding calendar year, and (3) if the nature of a third party’s business cannot be reasonably determined from the third party’s name, examples of their products or services. You are entitled to receive a copy of this information in a standardized format, and the information will not be specific to you individually. All requests for such information must be in writing and sent to NxStage’s designated address: NxStage Medical, Inc. 350 Merrimack Street Lawrence MA, 01843 Attn: Legal Department

Questions regarding Privacy

If you have any questions about this privacy statement or our practices, you may contact: NxStage Medical, Inc. 350 Merrimack Street Lawrence MA, 01843 USA Attn: Privacy Officer Effective March 8, 2016

APM1028 Rev. A